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Free shipping from EU warehouse Duty included, no need to paid for any more additional costs
Q1 : Where are your products?
A1 : Our products are stocked in our warehouse in EU.
Q2 : How do you deliver it to us?
A2 : If you place the order for scooters/e-bikes before 5:30pm/3:00pm (China local time), your order will be arranged and deliver in the same working day, otherwise we will be arranged in the next working day accordingly. After that, we will send you the express tracking number within 2 days.
Q3 : Is there any more additional cost?
A3 : The price has already includes the delivery cost, duty and VAT for all EU addresses(apply for both company and private address). You do not need to pay any additional costs.
Q4 : What is the delivery time?
A4 : Usually it takes about 3-7 days towards your doorway, depends on your country and address
Q5 : How to maintain the battery?
A5 : Attention: The battery should be stored in clean, dry, ventilated, dark environment if you do not intend to use it for a long time. Please keep recharging the batteries every 1 months or 2 months.
Q6 : What about after-sale service?
A6 : We will offer you 1 year guarantee. If there are any problems, please inform us, we will offer you positive answers & solutions.
Please make sure that you read the user manual in the box and follow the local laws while you using our products, Thanks for understanding and wish you all the best.